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FAQs
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| In our quest to
provide you with the best possible service, we have compiled a
list of answers to some of our most commonly asked questions. If
you have a question that is not addressed here, please feel free
to contact our Customer Service department by e-mail (
customercare@onecaringplace.com )
or phone (1-800-325-2511) for further assistance. |
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1. How do I place an order online?
As you browse, you can
select items you wish to purchase by clicking the Add to Basket
icon. When you're ready to check out, simply follow the easy
instructions provided. New customers will need to Create an
Account.
2. Why do you charge shipping and handling?
The shipping and
handling charges that you pay cover the processing, packaging
and delivery of your order to one US address. Shipping and
handling rates apply to MERCHANDISE TOTAL ONLY.
3. Why do you charge tax on shipping and handling?
Shipping and handling
does not reflect actual freight charges and therefore is a
taxable item in most states. Each state rules on this separately
and we abide by the rules of each individual state. For more
information, contact the Department of Revenue in your state.
Click
here to view sales tax chart.
4. Why do you charge tax in my state?
Several states have
requested that we withhold and remit State Tax back to them. We
abide by each state's decision, even though it is not in our
best interest to do so. Collected tax is remitted to the
Department of Revenue under the name of
St. Meinrad Archabbey.
We thank you for your cooperation in this matter.
5. Can I order from One Caring Place if I live outside the
US? In
addition to the US, we also ship to addresses in the US
territories, Hawaii, Alaska, Canada, Puerto Rico and Guam.
Prices are quoted in US dollars and must be prepaid in US funds.
Allow two weeks for delivery. Click
here to view complete shipping and handling chart.
6. Do you gift wrap?
At this time, we do
not offer gift wrapping services. However, you can include a
personal gift message with any order you place.
7. What payment options can I use when placing an order
online? We
accept the following credit cards: Mastercard, Visa and
Discover.
8. Is it safe to use my credit card when ordering from your
website?
Absolutely. Our site uses Secure Socket Layer technology. If you
access our site using a secure browser such as Netscape or
Internet Explorer, the personal data you send us (name, address,
credit card number, etc.) is encrypted during the transmission
process and can only be decoded by Abbey Press.
9. How can I check on the status of my order?
E-mail our customer
service department at
customercare@onecaringplace; or call toll-free
1-800-325-2511 to receive information about your order.
10. What if I'm not satisfied with my order?
We promise complete
satisfaction! So, if you aren't 100% delighted with an item,
return it, and we'll exchange it or refund your money … we'll
even reimburse return postage expenses. Contact us by e-mail (customercare@onecaringplace)
or by phone (1-800-325-2511) for more information regarding the
proper return procedure.
11. What Is a CareNote?
A CareNote is "a lot
of empathy and understanding bundled into an eight-page
booklet." Brief and to-the-point, CareNotes address specific,
urgent themes in a very readable style. Full of help and hope
and compassion, each CareNote speaks with a gentle spirituality
and includes inspiring quotes and sources of additional help.
With nearly 200 titles available, CareNotes have now reached
over 60 million readers worldwide.
12. What Is a CareNote for Teens?
CareNotes for Teens
are brief, colorful, and concise booklets that help teens tackle
the toughest challenges they face. Lively, contemporary design
in a user-friendly size! Each booklet contains quotes from teens
themselves, a list of resources, and an inspiring centerspread-poster.
Here is a series of low-cost, high-impact booklets to provide
practical help and guidance.
13. What Is a CareNote for Kids?
CareNotes for Kids are
specially designed for children. Short, illustrated texts help
youngsters understand their most intense feelings. Illustrated
with "elfin" characters by artist R.W. Alley, this popular
series can be read by children ages 5 to 11, or used as
"read-together" booklets with even younger children.
14. What Is a PrayerNote?
PrayerNotes are
practical, affordable, "provide-able" prayer-helps for everyday
Christians. Concisely written, these eight-page booklets draw
from the best spiritual resources, addressing both contemporary
and classic prayer themes. Each PrayerNote also includes a rich
"Create Your Own Prayer Experience" section.
15. What Is a Talking With Your Kids/Teens booklet?
Written for
parents and all caring adults, these "CareNotes for Parents"
help build solid parent-child communication and understanding.
Using the popular eight-page CareNotes format, Talking With Your
Kids/Teens booklets feature full-color illustrations and lots of
visual design elements to make for reading that is not only
meaningful but easy and enjoyable. Booklets focus on today's
most critical subjects… "the things that matter most."
16. Who uses CareNotes?
Over 10,000 "Caring
Places" now provide these helpful booklets: hospitals, churches,
hospices, funeral homes, counseling centers, agencies,
corporations, schools, clinics, etc.
17. Who writes CareNotes?
Whenever possible, we
seek out writers who have "been through" the experience they
write about. In every case, we go for experts who truly
understand the feelings and challenges involved. Thus among our
CareNotes writers are psychologists, counselors, pastoral
ministers, hospice professionals, etc., as well as "ordinary"
people who know firsthand the specific themes addressed.
18. How do caring organizations USE One Caring Place
booklets?
Generally, they provide them at no cost-in a display rack, as
mail-outs, as handouts, as resources to be leave behind after a
visit or session.
19. Why should we consider "imprinting" the back of the
booklets we provide?
The
imprinting/personalization options allows caring organizations
not only to place "a caring message" of their choice on the back
of our booklets, but also their names/addresses/phone numbers
for future contacts with the people they serve.
20. What are some of the NEW publications you are considering
for the future?
We are constantly
adding new titles to our lines of CareNotes and other existing
books and booklets, of course, responding to the needs you
express to us. But at the same time we offer entire new lines of
publications for institutions such as yours. Now being
researched is a booklet series aimed at "Caring Helpers," as
well as a series of "PrayerStarters" handouts. Our new line of
"Elf-CareNotes" has its debut in January 2000.
21. How can I check on the status of my order?
E-mail our customer
service department at
customercare@onecaringplace; or call toll-free
1-800-325-2511 to receive information about your order.
22. What if I'm not satisfied with my order?
We promise complete
satisfaction! So, if you aren't 100% delighted with your order,
return it, and we'll exchange it or refund your money … we'll
even reimburse return postage expenses. Contact us by e-mail (customercare@onecaringplace)
or by phone (1-800-325-2511) for more information regarding the
proper return procedure.
23. How can I receive your print catalog?
To request a FREE
catalog,
click here and we'll send you the current edition.
24. Can I order from your print catalog online?
Yes. Just click on the
Catalog Quick Shop icon and enter the product number. Please
note that because our inventory constantly changes to fill the
needs of our catalogs, we may not always offer every product we
carry for sale on the site. Products are offered while supplies
last. See our Terms & Use section for more information.
25. Is it safe to use my credit card when ordering from your
website?
Absolutely. Our site uses Secure Socket Layer technology. If you
access our site using a secure browser such as Netscape or
Internet Explorer, the personal data you send us (name, address,
credit card number, etc.) is encrypted during the transmission
process and can only be decoded by Abbey Press.
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Grieving as a Family